Creation is Waiting Help
Product
Order & Shipping
Return & Exchanges
Product
Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. 

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Product
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Product
How do I track my order?

You can use the Shop app to track orders with a valid tracking number.

The Shop app uses info from the carrier delivering your order to provide you with tracking updates.  At the top of the Home tab, you can find order updates. Tap View all orders to find all orders that you're tracking with Shop. 

If you haven't received any order updates, then contact the store you purchased from or the shipping carrier.  

To track orders using the Shop app, you can do one of the following: 

When you place an order with a store that uses Shop, or you buy something through the Shop app, the order updates section is automatically updated.

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Product
How long will it take to receive my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  •  International: 10–20 business days

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Product
My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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Product
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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Product
Can I exchange an item?

If you are not 100% satisfied with your product, return it to us and we will refund the full cost of your item. No Question asked.

This means if you purchased an item that didn't fit and would like to exchange it for another product, simply start a return with us and mention that you would like to exchange your item for the correct size. We will send you the correct size at no cost to you.

Contact us at info@creationawaits.shop to start your return.

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Product
What is your return policy?

If you are not 100% satisfied with your product, return it to us and we will refund the full cost of your item. No Question asked.

Not only do we at Creation Awaits value you our customer more than our bottom line, we are that certain you will love our products.

Contact us at info@creationawaits.shop to start your return.

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